Privacy Policy
Last updated: September 25, 2026
This policy explains what data Miad handles, why, and how we protect it. The subscribing business (salon or centre) owns its clients' data; Miad processes that data on the business's behalf and only to provide the Service to it.
1. Data we handle
Account data: the business name, the owner's and staff's sign-in emails, and the owner's WhatsApp number for alerts.
Data the business enters: clients' names, phone numbers, birthdays and notes; appointments; sales; inventory; staff salaries.
Data the business's clients enter when booking on its page: name, phone number and the chosen time.
Technical data needed to run and protect the Service, such as error logs and a hashed fingerprint of the device address to stop automated bookings.
2. How we use it
To run the Service: booking, reminders, checkout, reports, payroll.
To send WhatsApp messages to the business's clients (booking confirmation and appointment reminder) in the business's name, and alerts to the business owner.
We do not sell data, use it for advertising, or send any email to businesses' clients.
3. Who sees it
Inside the business: the owner decides each staff member's access — salaries, for example, are visible to the owner only.
The providers we rely on to run the Service: database and application hosting, and WhatsApp for message delivery. They are bound to protect the data and do not use it for their own purposes.
We disclose data to no one else unless the law requires it.
4. Security
Data is encrypted in transit, every business is isolated from the others at the database level, and sensitive keys never reach any user's browser.
5. Retention
We keep data for as long as the subscription lasts; it is not deleted because a subscription ended. When deletion of an account is requested, its data is removed from the Service and from backups within their normal cycle.
6. Your rights
The business owner can export all of the business's data at any time, correct it, and ask for it to be deleted.
If you are a client of one of the businesses and want to see, correct or delete your data, contact the business directly; we help it carry out your request.
7. Cookies
We use only necessary cookies: the sign-in session and the interface language. No advertising trackers.
8. Changes and contact
We may update this policy and will announce material changes before they take effect. For any privacy question, message us on WhatsApp from miadapp.com.